[. . . ] Your All-In-One may include a photo cartridge instead of a black print cartridge. [. . . ] If you inserted the CD and the installation screen did not appear: 1 Click Cancel on all New Hardware screens. If the All-In-One software installation screen does not appear: a From your desktop, double-click My Computer. Symptom Power light is not lit Diagnosis Is the power cord pushed all the way into the All-In-One?Solution Disconnect the power cord from the wall outlet and then from the All-InOne. Reconnect the power cord by pushing it all the way into the power supply on the All-In-One and then into the wall outlet. Software will not install Is your operating system compatible with the Lexmark All-In-One?If you inserted the CD and the installation screen did not appear: 1 From your desktop, double-click the Lexmark 3300 Series Installer icon. If the Power light does not come on, see the "Power light is not lit" symptom at the beginning of this table. [. . . ] Record the following information (located on your store receipt and the back of your printer), and have it ready when you contact us so that we may serve you faster: Machine Type number Serial number Date purchased Store where purchased · [. . . ]